Terms of Service

1. Parties and definitions

“DeliveryHub” is operated by Simona Evgenieva, a UK sole trader trading as DeliveryHub. “Operator” means the subscribing business. “Drivers” are the operator’s contractors invited into the workspace.

2. Intellectual property and content rights

(a) Our content. All content on the marketing site at deliveryhubapp.com and on the Services — including text, graphics, the DeliveryHub name and logo, source code, templates, generated PDFs of invoices and vehicle-check sheets, and the design system used across the platform — is the property of DeliveryHub or its licensors and is protected by UK copyright, trade-mark, and other intellectual-property law. You may not copy, modify, distribute, or create derivative works from our content without our prior written consent, except for normal use of the Services within the scope of these Terms.

(b) Your data. The operator and its drivers retain all rights to the data and content they enter into the Services. Nothing in these Terms grants DeliveryHub a licence to use operator or driver data for any purpose other than delivering the Services as described in our Privacy Policy and Data Processing Agreement. In particular, we do not claim any irrevocable, perpetual, or worldwide rights over content uploaded to the platform, and we will not use operator or driver data to train machine-learning models, sell to third parties, or share with affiliates for marketing purposes.

(c) Feedback. If you send us feedback, suggestions, or bug reports, you grant us a non-exclusive, royalty-free licence to use that feedback to improve the Services. This applies to feedback only and does not extend to your operational data.

3. Subscription, fees, billing

Weekly metered subscription via Stripe Billing. No proration on mid-week activation/deactivation. Vehicle-check module pricing as published. Detail to be finalised.

4. Account responsibilities

(a) Eligibility. The Services are made available to UK businesses managing self-employed driver subcontractors, and to the adult drivers and operator administrators they invite. By accepting these Terms, you confirm that you are at least 18 years old and that you have authority to bind the operator entity on whose behalf you are using the Services.

(b) Account security. You are responsible for keeping your authentication credentials confidential and for all activity that occurs under your account. Notify us at contact@deliveryhubapp.com promptly if you suspect that your account has been accessed without your authorisation.

(c) Accurate data. The operator warrants that data entered into the Services about its drivers, vehicles, and operations is accurate and lawfully collected, and that the operator has the right to enter that data into a third-party platform for the purposes of generating self-billing invoices and DVSA daily walkaround records. Inaccurate data may produce inaccurate invoices; DeliveryHub does not independently verify the data the operator enters.

(d) Self-billing agreement. The operator is solely responsible for the operator-driver self-billing agreement required under HMRC VAT Notice 700/62. DeliveryHub generates invoice documents from data the operator enters but is not party to the operator-driver tax relationship.

(e) Prohibited activities. You agree that you will not, and will not permit any user invited into your workspace to:

• Use the Services in breach of any applicable law or regulation (including UK GDPR, HMRC, DVSA, or employment law);
• Upload content that is unlawful, defamatory, infringes a third party’s rights, or contains malicious code;
• Attempt to gain unauthorised access to the Services, other workspaces, or any underlying infrastructure;
• Probe, scan, or test the vulnerability of the Services, or interfere with their integrity or performance, except under a coordinated security-research arrangement agreed in writing;
• Use the Services to send unsolicited marketing or other communications in breach of PECR;
• Resell, sublicense, or white-label the Services without our prior written agreement;
• Use automated means to scrape data from the Services beyond the documented export functionality.

5. HMRC self-billing

DeliveryHub generates self-billing invoices on the operator’s behalf based on data the operator enters. The platform does not warrant tax outcomes; the operator remains responsible for VAT and HMRC compliance.

6. DVSA daily checks

DeliveryHub is a record-keeping tool and is not a substitute for the operator’s legal duty to ensure roadworthiness. The operator remains solely responsible for acting on defects raised by drivers.

7. Service availability

Best-efforts availability. No guaranteed uptime. To be expanded.

8. No warranties (interim)

The Services are provided on an “as-is” and “as-available” basis. We do not warrant that the Services will be uninterrupted, error-free, secure against all threats, or that they will meet any specific requirement the operator may have. The operator should maintain its own records and not rely solely on the Services for legal compliance — in particular, DeliveryHub is a record-keeping tool and is not a substitute for the operator’s own DVSA, HMRC, and employment-law obligations.

Limitation of liability, indemnities, and the liability cap are reserved for the solicitor-drafted version of these Terms and will appear in §12 below once finalised. Until then, statutory protections under the Consumer Rights Act 2015 (where applicable) and the Sale of Goods and Services Act 1982 apply as the law requires.

9. Third-party links and integrations

The Services link to and integrate with third-party services for payment processing, file storage, email delivery, and monitoring. Each third-party service has its own terms and privacy policy, and we do not control those terms. Your use of any third-party service through the Services is at your own risk. We make no representations about the availability, accuracy, content, or practices of third-party services, and we are not liable for any loss arising from your use of them, except where the loss is caused by our negligent integration of that service.

10. Suspension and termination

Either party may terminate on notice. The platform reserves the right to cancel a weekly invoice in error scenarios. To be expanded.

11. Data export on cancellation

On cancellation, the operator may export their data for 30 days, after which non-financial personal data is deleted. Financial records are retained for 6 years per HMRC rules.

12. Liability

Liability cap, indemnities, and exclusions to be drafted. As the trading entity is a sole trader, this section requires particular attention from a UK solicitor.

13. Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts.

14. Changes

Material changes will be notified by email at least 14 days in advance.